Refund policy
At Pure Vitality Health and Beauty, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, we offer a straightforward refund policy to address your concerns.
30-Day Money-Back Guarantee
We stand behind the quality of our health and beauty supplements. If for any reason you are not satisfied with your purchase, you may request a refund within 30 days of the purchase date.
How to Request a Refund
To request a refund, please follow these steps:
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Contact Us: Email our customer support team at thepurevitalityshop@gmail.com with your order number and a brief explanation of why you are requesting a refund.
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Return the Product: If your request is approved, you may be asked to return the product, even if it has been used. Please ensure the product is securely packaged to prevent damage during transit.
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Refund Processing: Once we receive the returned product and verify its condition, we will process your refund. Refunds will be issued to the original method of payment and may take up to 7-10 business days to appear on your statement.
Conditions for Refunds
- Refund requests must be made within 30 days of the purchase date.
- Products must be returned in their original packaging, even if partially used.
- Shipping and handling charges are non-refundable.
- We reserve the right to refuse a refund if the product is found to be damaged due to misuse or mishandling.
Exchanges
If you received a defective or damaged product, please contact us at thepurevitalityshop@gmail.com within 7 days of receiving your order. We will arrange for a replacement product to be sent to you at no additional cost.
Contact Us
For any questions or concerns regarding our refund policy, please contact us at thepurevitalityshop@gmail.com. Our team is here to assist you and ensure your experience with Pure Vitality Health and Beauty is a positive one.
Thank you for choosing Pure Vitality Health and Beauty. We value your trust and are dedicated to providing you with the highest quality products and customer service.